Last updated: July 24, 2026
Please review the product title, description, grade band, file format, device requirements, and sample information before purchasing. Because digital products can be accessed or downloaded immediately, our general policy is that all sales are final once access or delivery has been provided.
1. Digital guides, ebooks, and downloads
We do not offer refunds or exchanges for a digital guide, ebook, workbook, practice material, bundle, or other downloadable product after the download or access link has been made available, except in the limited situations below or when required by applicable law.
2. Online courses
Paid course enrollment is final once course access has been provided. If Gradovia Learning cancels a paid course before providing access and does not offer a reasonably equivalent replacement accepted by the purchaser, we will refund the amount paid for that course. A waitlist or “Coming Soon” signup is not a purchase.
3. Limited situations we will review
Please contact us promptly if:
- you were charged more than once for the same order;
- you believe a transaction was unauthorized;
- the purchased file is corrupted, materially different from the product description, or cannot be accessed and our support team cannot provide a working replacement; or
- Gradovia Learning did not deliver the paid product or course access.
These are support and review situations, not an automatic promise of a refund. We will first try to correct the charge, replace the file, restore access, or deliver the purchased item. If we cannot provide the paid item or a refund is legally required, we will issue the appropriate refund to the original payment method.
4. How to request support
Email contact@gradovialearning.com within 7 days after purchase when possible. Include the adult purchaser’s name, order number, email used at checkout, product title, and a brief description of the issue. Do not send full payment-card numbers or sensitive student information.
5. Refund processing
If a refund is approved, it will be sent to the original payment method. Bank and payment-provider processing times are outside our control. Download or course access associated with a refunded transaction may be disabled.
6. Statutory rights
Nothing in this policy excludes or limits a consumer right or remedy that cannot be waived under applicable law. This policy does not restrict your ability to report an unauthorized charge to your payment provider.
7. Contact
Gradovia Learning
Owner: Luis Ernesto Nodal
Miami, Florida, United States
Email: contact@gradovialearning.com